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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A context menu will show up. It comprises exhaustive information about all the actions that you can carry out on that particular page. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge array of how-to video clips illustrating how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than just reading articles. In this way, anyone can swiftly get to know our Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you are looking for, take a glimpse at our extensive FAQ section, which comprises questions asked by actual customers and provides practical solutions. We periodically update our FAQ section with new questions & answers in an attempt to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can get in touch with our fantastic team of customer service technicians available 24/7 and eager to help you with any question. Each trouble ticket you send will be answered in less than one hour (the average support ticket response time is only 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 325854

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com