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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A popup will open. It includes in-depth info about all the actions that you can carry out on that particular page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge variety of educational video clips illustrating how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are getting done rather than only reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you searching for, take a glance at our extensive FAQ section, which includes questions asked by actual users and provides real solutions. We frequently update our FAQ database with new articles so as to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, you can contact our great team of customer support engineers available 24-7 and ready to help you with any query. Each support ticket you open will be answered in less than 60 minutes (the average support ticket response time being about twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 321666

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com